Privacy Policy

911Air-Care LLC
Effective date: November 1, 2026
Last updated: November 1, 2026

911Air-Care LLC (“911Air-Care”, “we”, “us”, or “our”) provides heating, cooling, plumbing and water-quality services to homes and businesses in Northern Virginia. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to our website (911air-care.com), our phone calls, text messages, emails, and the services we provide.

By using our website or our services, you agree to the practices described in this Policy.

1. Information We Collect

Information you give us. When you contact us, submit a form on our website, book a service, or speak with our team, we collect: your name; service address; email address; phone number; a description of your equipment and the service you need; appointment and service history; billing name and address; and any other information you choose to provide. Our technicians may take photographs of equipment and completed work at your property for service documentation and, where you agree, for our marketing.

Payment information. Payments are processed by Housecall Pro and its payment processor. We do not receive or store your full card number.

Information collected automatically. When you visit our website, we and our providers collect device and browser information, IP address, pages viewed, and time spent, using cookies and similar technologies (see Section 4). Our website forms are protected by Google reCAPTCHA, which collects device and browser information to distinguish people from automated abuse.

Information from third parties. We receive information through Housecall Pro (our booking and customer-management platform), from review platforms such as Google, and from referral services you may use to reach us.

We do not knowingly collect sensitive personal information (such as health or financial account details) through our website, and we ask that you do not send it through website forms or text messages.

2. How We Use Your Information

We use personal information to:

• To schedule, provide and manage our services, including dispatch, reminders and follow-up
• To prepare estimates and invoices and to process payments
• To communicate with you about your appointments, your account and our services
• To operate, maintain and improve our website and services
• To respond to your enquiries and provide customer support
• To meet our legal, tax, warranty and insurance obligations
• To protect against fraud and misuse

We do not sell your personal information.

3. How We Share Your Information

We share personal information only as described here:

• Housecall Pro, our booking, dispatch, invoicing, payment and messaging platform
• Google, website analytics (Google Analytics), maps on our contact page, and reCAPTCHA form protection
• Trustindex, displays our customer reviews on our website
• Bluehost, hosts our website and processes standard server logs
• Legal and safety, where required by law, court order or subpoena, or to protect our rights, property or safety, or that of others
• Business transfer, if our business is sold, merged or reorganised, your information may be transferred to the new owner, subject to this Policy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support services such as messaging is permitted only as needed to provide those services; mobile opt-in data and consent will not be shared with any third party for their own marketing.

4. Cookies and Analytics

Our website uses: (a) essential cookies required for the site and its forms to function; (b) analytics cookies (Google Analytics) that help us understand how visitors use the site; and (c) cookies set by embedded services such as our review widget and Google Maps. Analytics information is collected in a way that does not directly identify you, but it is linked to your device and browser.

You can control cookies in your browser settings, and you can opt out of Google Analytics with Google’s opt-out browser add-on (tools.google.com/dlpage/gaoptout). Our website does not respond to “Do Not Track” signals.

5. Text Messaging

When you submit a form on our website and provide your mobile number, or otherwise opt in, you consent to receive text messages from 911Air-Care LLC at the number provided, including messages sent by an automatic dialing system. Messages may include appointment confirmations and reminders, dispatch and arrival updates, service follow-ups, estimates and invoices, and, only if you have opted in to them, occasional offers.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may unsubscribe at any time by replying STOP, and no further messages will be sent. Reply HELP for assistance. Mobile carriers are not liable for delayed or undelivered messages. Your mobile number and your texting consent will not be shared with third parties for their marketing.

6. Phone Calls

Calls to our numbers may be routed and logged through Housecall Pro or a call service, including through local tracking numbers used to connect you with our team. Calls may be recorded for quality assurance and business purposes; by continuing a call after any recording notice, you consent to the recording.

7. Marketing Emails

We send promotional emails. Each one includes an unsubscribe link, and unsubscribing never affects service-related messages about your appointments or account. Our postal address appears in those emails as required by law.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes in this Policy: customer and service records (including invoices and warranty records) for as long as needed for business, tax and warranty purposes; enquiry and form records for up to 24 months if no service follows; communication records, including text-message consent records, for as long as needed to demonstrate consent and operate the messaging program; and website analytics data for up to 14 months. When information is no longer needed, we delete or anonymise it.

9. Data Security

We use reasonable administrative, technical and physical safeguards appropriate to our size, including encrypted (HTTPS) website connections, access limited to team members who need the information for their work, and established platform providers for payments and customer records. No system is completely secure, and we cannot guarantee absolute security.

10. Your Virginia Privacy Rights

If you are a Virginia resident, you may ask us to: confirm whether we process your personal data and give you access to it; correct inaccuracies; delete your personal data; provide a copy of the data you gave us, in a portable format; and opt you out of (a) targeted advertising, (b) the sale of personal data, and (c) profiling that produces legal or similarly significant effects. For clarity: we do not sell personal data, and we do not process personal data for targeted advertising or such profiling. If that ever changes, we will update this Policy and provide an opt-out method first.

To exercise any of these rights, contact us using Section 12. We may verify your identity before acting. We will respond within 45 days (extendable once by 45 days for complex requests, with notice). If we decline a request, we will explain why, and you may appeal by contacting us again, we will respond to an appeal within 60 days. You may also complain to the Virginia Attorney General (oag.state.va.us).

11. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided us information, contact us and we will delete it.

Website Chat Assistant

Our website offers an AI-powered chat assistant. When you use it, the messages you send are processed to generate a reply and may be stored so that we can review the conversation, follow up with you, and improve this service. Please do not share sensitive personal information, such as payment details or health information, through the chat.

12. Changes to This Policy and Contact

We may update this Policy from time to time. The current version will always be posted on this page with its “Last updated” date, and material changes will be highlighted on our website.

Privacy contact: 911Air-Care LLC, 1210 Autumn Pl, Herndon, VA 20170 — Email: [email protected] — Phone: (571) 910-9901 (call or text), (571) 609-3671 (text only).

SERVICE AREAS

Herndon and the Rest of Northern Virginia

Quality service at competitive prices across Northern Virginia, from our home base in Herndon.

HerndonHome baseRestonNext doorViennaServed dailyFairfaxServed dailyFalls ChurchServed dailyArlingtonServed dailyAlexandriaServed dailyLeesburgServed dailyManassasServed dailyTysonsServed daily