Heat Pump Repair in Northern Virginia

Your heat pump works all year — cooling your home in summer and heating it in winter — so when something goes wrong, you feel it in every season. 911Air-Care repairs heat pumps for homeowners across Northern Virginia. We find the real cause, explain your options in plain language, and get your comfort back, usually the same day.

Heat pump acting up? Call (571) 910-9901 or book online — same-day service and 24/7 emergency help.

Signs Your Heat Pump Needs Repair

The system heats when it should cool, or cools when it should heat
Auxiliary (backup) heat runs far more than it should — one possible cause of a surprisingly high electric bill
Heavy ice buildup on the outdoor unit that does not clear after the defrost cycle
Weak airflow, uneven temperatures, or rooms that never get comfortable
Short cycling, or loud grinding and buzzing from the outdoor unit
A sudden spike in your electric bill with no change in the weather

How Our Heat Pump Repair Works

Step 1 — Book in minutes. Call or book online, in heating season or cooling season.
Step 2 — Full-system diagnosis. Heat pumps have parts a regular AC or furnace does not — the reversing valve, defrost controls and backup heat strips. We test them all, plus refrigerant and airflow.
Step 3 — Clear options, up front. You hear the problem, the options and the cost of each before any work begins.
Step 4 — Repair and test in both modes. We run the system in heating and cooling to make sure it switches and performs correctly.

A Note on Winter Bills

A very common heat pump call in January is not “no heat” — it is a surprisingly high electric bill. There are several possible causes. A frequent one is a small fault that makes the system lean on its expensive backup heat far more than it should. That is exactly the kind of problem a proper diagnosis catches, and it is worth checking before you assume the system is worn out.

Repair or Replace?

Many heat pumps last around 12 to 15 years, although the real lifespan depends on the equipment, how it is used, and how well it has been maintained. If yours is older and repairs are adding up, we will walk you through both options honestly — repairing it, or replacing it with a high-efficiency system that may lower your energy use. Estimates for new systems are free.

Heat Pump Repair FAQs

Is it normal for steam to come off my outdoor unit in winter?

Yes — that is the defrost cycle melting ice off the coil, and it is normal now and then. Constant ice that never melts is not normal; call us.

Why is my electric bill so high this winter?

Often the backup heat strips are running too much because of a fault. A diagnosis will tell us exactly why.

Do you repair ductless mini-splits too?

Yes — we service ductless mini-split systems as well as standard heat pumps.

Will I know the cost before you start?

Yes. You approve the repair and its cost before any work begins.

Which areas do you cover?

Herndon, Reston, Vienna, Fairfax, Arlington, Alexandria, Falls Church, Leesburg, Manassas, Tysons and nearby communities.

Get your heat pump running right — call (571) 910-9901 or book online. Monday to Saturday, 8 AM – 7 PM, with 24/7 emergency service.